SHOP POLICIES

GENERAL

What methods of payment do you accept?
We accept payments through our online shop using a credit card or Paypal. Items paid by PayPal e-Checks will not be processed until payment has cleared.

Will I be charged sales tax?
Orders sent or shipped within the state of Tennessee will be charged 8.8% sales tax.

SHIPPED PRODUCTS

What is the expected delivery time for shipped products?
Once your order and payment is received, we will process your order within three business days. Shipping time is dependent upon shipping method, size of packages and location. Please view our Shipping Information page for full details.

I forgot to order something. Should I add it to my order?
We process and package our orders quickly, so by the time you have emailed us, your order has already likely been packaged and waiting for a shipping label. Therefore, we cannot add additional items to orders that have already been placed and paid for. Please place an additional order. 
 
How do I find out if my order has shipped?
Please allow up to three business days for your order to be processed and shipped out. Once it has been shipped, a shipping confirmation will be emailed to the email address provided when the order was placed. If you cannot find the shipping email in your inbox, please be sure to check your spam file before contacting us for status.


What is your refund/return policy?

If there is a problem with your order, please let us know within three days of receipt of order and we will make our best effort to resolve the issue. All returns must be AUTHORIZED first. We do not offer refunds, rather a store credit. 

PRINTABLE DESIGNS

Once I place an order for printable party designs, what happens?
Once your order is placed and payment has been received, we begin customizing your products. Once finished, a PDF file will be emailed to you for printing. Download the file(s) and print at home or send to a print shop. Cut and assemble (as necessary) and get ready to party!

What is the turnaround time for printable files?
Printable Design Orders: Our turnaround time for emailed printable designs is typically three business days for customized orders. Non-customized orders are typically sent out within one business day, unless ordered with a customized file. In that case, the three business day turnaround time applies. If your order is urgent, rush fees are available. Please indicate when ordering.

Do you provide design proofs?
Due to the volume of orders we receive, we do not provide proofs for every order. All files are sent ready to print - this saves time not only for us, but for you as well! We do work closely with you to make sure your items come out exactly as you expected.

Are you taking custom orders for printable designs?
Custom order availability is done on a discretionary basis and depends on our availability, the type of design requested, and the volume of custom orders we currently have open. Please don’t hesitate to inquire.

May I edit the designs once I receive them?
No. All of our products are copyrighted and cannot be altered except by Ian & Lola Designs.

What if I need to make a change to the text of my file?
Any errors or typos made by us will be corrected and sent back to you as quickly as possible. Otherwise, we allow one text change (once the final file has been sent, and those will be sent) and those will be sent within one business day of the change request. If additional changes are required, a small fee will apply.

How do I know what file type to choose for your invitations?
Choose JPG if you plan to print them out individually at a photo processing facility. Choose PDF if you plan to print at home or at a print shop. Our PDF files are formatted for standard 8.5"×11" paper. When you place your order, please specify which invitation file type you prefer. If file type is not indicated at checkout, a printable PDF file will be provided and if JPEG file is requested after PDF is provided, an additional fee will be required.

Will you please print and assemble my party designs for me?
Yes, we can print and assemble a limited number of items. Please email us with your specific needs and we will see if we can help. 

Will you customize the colors of a product I purchase from your shop?
Please email us with any specific change requests. We do offer customization and color changes for an additional fee (starting at $5).

I need this for a party tomorrow! May I place a rush order?
We will try our hardest to accommodate our customers whenever possible. Please email us with your specific needs and we will see if we can help. Our rush fee is typically $10.  This is only available on our existing designs, not custom orders.

May I have text added to the fancy labels?
Yes. The charge is $5 per sheet of four labels.

PAPER

What is the best type of paper to use for your products?
Bright white card stock or heavyweight matte photo paper.

PRINTING

What type of printer do you use?
Inkjet photo printers are best to print our products, if printed at home. 

May I print these myself or should I send them to a professional printer?
Many home printers provide beautiful quality when using a high quality paper. We recommend doing a test print at home. If you aren't satisfied with the quality, then bring the file to your local print shop. The colors look different on paper than they do on the computer screen and in your shop.

Will you adjust the colors?
Our designs are always provided in the same color values. Monitors and printers can vary greatly in color, so your printed files may not look exactly like the photos and files shown in our shop. If you are concerned with colors, we highly recommend that you request a design sample from the collection you are ordering. Any color change requests will require an additional design time fee.

ASSEMBLING

What type of punch should I use to create cupcake toppers (party circles) and favor tags?
2" Scallop, 2.25" Circle & Flourish. You can find them at any craft store.

How do I make cupcake toppers?
Download and print your printable party circle file. Cut your page into columns. Use one of our punches to punch out the desired shape. Using a 1" white circle label (available at an office supply store), attach a 4" lollipop stick (available at craft stores) to the back of your punch party circle. 

How do I make the Food/Dessert Labels into tent cards?
Download and print your food/dessert label file. Cut out the square/rectangle labels. Cut an additional piece of white cardstock 2.25" x 3". Fold the cardstock in half horizontally. Use double sided tape to attach on the backside of your label at the bottom in the center.

How do I assemble the banner?
Download and print the letter panels for the banner. Trim at edges. Use a craft knife to make small slits in the top left and right corners of each letter panel, or a hole punch to make small holes. Be sure to make the slits long enough to fit the ribbon through. Thread ribbon or twine through the slits/holes and hang.

NEED TO ASK A QUESTION? Just email us!

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